Shipping Policy – VOC Trgovina

Effective Date: 12 October 2026

At VOC Trgovina, vse za dom, vrt in gradbeništvo d.o.o., we understand that receiving your new gardening trowels, plant labels, watering cans and other garden supplies promptly and in perfect condition is critical for your planting schedule and tending routines. As a home gardening brand built to serve small-space growers on balconies, windowsills and home gardens across Slovenia and the European Economic Area, we have designed this transparent, customer-centric Shipping Policy to cover all our order delivery procedures, shipping options, fee structures and post-delivery guarantees. All terms in this policy are formulated in full compliance with EU cross-border e-commerce shipping regulations and Slovenian local logistics management requirements. By placing an order on our official website www.voctrgovina.com, you confirm that you have fully read, understood and agreed to all provisions outlined in this policy.

1. Order Processing Lead Time

All orders submitted on our platform undergo mandatory order verification and quality check before being dispatched, to ensure every gardening product you receive meets our 96.4% customer satisfaction quality standards. For all confirmed paid orders placed during our local business hours (8:00 to 18:00 CET, Monday to Friday, excluding public national holidays in Slovenia), our warehouse team will complete order sorting, product quality inspection and packaging within 24 working hours. For orders placed after 18:00 CET on working days, during weekends, or on Slovenian public holidays, processing will be arranged on the next following business day.

Every parcel is packaged with shock-resistant, plant-friendly recycled cushioning material to prevent scratches on metal trowels, deformation of plastic plant labels, or leakage issues with spray bottles during long transit. We will send you an automatic order confirmation email immediately after your payment is processed, and a separate dispatch notification email with your unique parcel tracking number once your order leaves our Celje warehouse, so you can monitor the full real-time location updates of your package.

2. Shipping Regions, Delivery Timeline and Fee Structure

We offer tiered shipping services to suit different customer needs, covering domestic Slovenia and all member states of the European Economic Area:

‌Domestic Slovenia Standard Shipping‌: All local deliveries within Slovenia are fulfilled by our partnered local courier service. The standard delivery timeline ranges from 2 to 3 business days after order dispatch. For all orders with a total value over 40.00 EUR, we provide completely free standard domestic shipping. For orders below 40.00 EUR, a flat rate domestic shipping fee of 3.99 EUR will be added at checkout.
‌EEA Cross-Border Standard Shipping‌: We deliver our full range of gardening supplies to all 30 EEA countries. The standard cross-border delivery timeline ranges from 5 to 7 business days after order dispatch. Free standard cross-border shipping is automatically applied to all orders over 70.00 EUR. For orders under 70.00 EUR, a flat rate cross-border shipping fee of 7.99 EUR will be calculated and displayed to you clearly on the checkout page before you complete payment.
‌Expedited Express Shipping‌: For customers who need their gardening tools urgently for upcoming planting seasons, we offer optional expedited express shipping service. For domestic Slovenian addresses, expedited shipping guarantees delivery within 1 business day after dispatch, with a fixed expedited fee of 9.99 EUR. For EEA cross-border addresses, expedited delivery takes 2 to 3 business days, with a fixed fee of 17.99 EUR. You can select the expedited shipping option directly during the checkout process.

Please note that all estimated delivery timelines refer to the period after the order is marked as dispatched, and do not include potential delays caused by extreme adverse weather conditions, local courier operational disruptions, customs document processing hold-ups, or other force majeure events that are out of our reasonable control.

3. Delivery Rules and Parcel Receipt Confirmation

The shipping fee you pay covers full door-to-door delivery service to the exact residential or commercial address you provided during checkout. Our partnered couriers will attempt delivery at your provided address for up to 3 times if no one is available to sign for the parcel. If all 3 delivery attempts are unsuccessful, the courier will hold the parcel at your local pickup point for 7 calendar days, and you will receive multiple SMS and email notifications to inform you to collect your parcel before it is returned to our warehouse. You are fully responsible for providing accurate, complete and up-to-date delivery address, valid contact telephone number and email address when placing your order. We do not take responsibility for failed deliveries caused by incorrect, incomplete or outdated address information you submitted.

When you receive the delivered parcel, we strongly recommend you inspect the outer packaging for any obvious signs of damage before signing for receipt. If you find the outer packaging is severely crushed, soaked or visibly damaged that may affect the integrity of the gardening products inside, you can refuse to sign for the parcel, and contact our support team immediately. If you discover missing items, or product damage that occurred during transit within 48 hours after you sign for the parcel, you can submit a damage claim with clear photos of the outer packaging and defective items. Our team will verify your application and arrange free replacement or corresponding follow-up solutions for you at no extra cost.

4. Undeliverable Parcel Returns

In cases where a parcel is returned to our Celje warehouse due to wrong address information, failed delivery attempts, or unclaimed parcels at local pickup points, we will contact you first to confirm your preferred re-delivery address. The extra re-shipping fee will be charged to you for the second dispatch. If you request a refund instead of re-delivery, we will deduct the original outbound shipping cost and the return freight charge incurred from your total order amount before processing your refund, in accordance with our Refund and Returns Policy.

If you have any questions about our shipping arrangements, order tracking, or delivery related issues, you can reach our dedicated shipping support team at any time: send us an email at [email protected], call us at +386 3 425 6560, or send physical mail to our registered address Lava 42, 3000 Celje, Slovenia. We will reply to your inquiry within maximum 2 working days.