VOC Trgovina

Privacy Policy

Last updated: 12 October 2026 | Effective Date: 12 October 2026

Your trust is of utmost importance to VOC Trgovina, vse za dom, vrt in gradbeništvo d.o.o. We recognize the critical value of your personal information and are committed to protecting it in full compliance with applicable global data protection regulations, including the EU General Data Protection Regulation (GDPR), Slovenian national data protection laws, and other relevant regional privacy frameworks. This Privacy Policy is designed to clearly explain how we collect, use, store, share and protect your personal information when you access and use our e-commerce website www.voctrgovina.com, as well as the rights you hold in relation to your personal data. Please read this policy carefully to fully understand our practices regarding your information. By accessing, browsing or using our website and services, you acknowledge that you have read, understood and agreed to all terms outlined in this Privacy Policy.

1. Data Controller Information

The data controller responsible for your personal information processing is:
‌VOC Trgovina, vse za dom, vrt in gradbeništvo d.o.o.‌

  • Registered Address: Lava 42, 3000 Celje, Slovenia
  • Contact Email: [email protected]
  • Contact Telephone: +386 3 425 6560
    We are the operator of the gardening tool and supplies e-commerce platform hosted at www.voctrgovina.com, dedicated to providing high-quality, user-friendly home gardening products for both beginner and experienced plant parents across Slovenia and the wider European Economic Area.

2. Scope of Application

This Privacy Policy applies to all personal information collected when you use any of our services offered via www.voctrgovina.com, including but not limited to:

  • Browsing our product catalogues of plant labels, gardening trowels, watering cans and other gardening supplies
  • Creating and managing a user account on our platform
  • Placing and processing product orders
  • Subscribing to our marketing newsletters and product update notifications
  • Participating in our customer feedback, market research or promotional activity programs
  • Interacting with our customer support team via online contact forms or message services

This policy does not apply to third-party services that you may access through external links on our website, including but not limited to third-party payment gateways, social media platforms, or partner service providers. We strongly recommend you review the independent privacy policies of these third parties before providing any personal information to them, as we do not assume responsibility for the data processing practices of such external entities.

3. Types of Personal Information We Collect

We strictly follow the “lawfulness, fairness and transparency” principle and the data minimization requirement, only collecting information that is necessary to deliver our services to you. The categories of personal information we may process include:

3.1 Information You Voluntarily Provide to Us

  • ‌Account Registration Information‌: When you create a user account on our platform, we collect your username, email address, contact telephone number, and chosen account password. If you choose to complete your account profile, you may also voluntarily provide us with your full name, avatar information, and personal gardening preference details.
  • ‌Order Fulfilment Information‌: When you place an order for our gardening products, we collect your full name, delivery address, contact telephone number, selected payment method details, and order specific information including the products you purchase, transaction amount, and order notes you submit. For orders that require customs declaration for cross-border delivery within the EU, we may also collect your identification document information only to the extent required to complete the customs clearance process.
  • ‌Customer Support and Interaction Information‌: When you contact our support team for after-sales assistance, product consultation, or return and refund requests, we collect the content of your communication, your contact details, and any supplementary information you provide (such as product defect photos you upload to verify quality issues).
  • ‌Marketing Subscription Information‌: When you opt in to receive our newsletter and promotional updates, we collect your email address and your stated preference for the types of product or gardening tips content you wish to receive.

3.2 Information We Automatically Collect When You Use Our Services

  • ‌Device and Technical Information‌: We automatically collect information about the device you use to access our website, including your device model, operating system version, unique device identifier, IP address, browser type and version, and language preference settings.
  • ‌Website Usage Log Information‌: We record your interaction logs on our platform, including the pages you browse, the product pages you view, search keywords you enter, click-through records, access time and duration, and page loading performance data.
  • ‌Location Information‌: With your explicit separate consent, we may collect your approximate geolocation information to display region-specific pricing, delivery options and local promotional offers that are relevant to your area. You can withdraw this consent at any time through the privacy settings on your device or your account dashboard.

3.3 Information We Collect From Legitimate Third Parties

In limited circumstances, we may receive your information from trusted third parties, such as identity verification service providers, payment processing partners, and fraud prevention agencies, only for the purposes of verifying your identity, completing payment transactions, and preventing fraudulent order activities, in full compliance with applicable data protection laws.

4. Purposes and Legal Basis for Processing Your Personal Information

We only process your personal data for clearly specified, legitimate purposes, with corresponding legal basis as required by GDPR and Slovenian local regulations:

  1. ‌Performance of Contractual Obligations‌: The processing of your account information, order details and delivery information is necessary to fulfil our contractual obligations to process your purchases, deliver your ordered gardening products, process payments, and provide you with after-sales services that you have requested. Without this information, we will not be able to complete your order transaction and deliver the products to you.
  2. ‌Legitimate Interests Pursuit‌: We process your website usage log data, device information and anonymized user behaviour data to maintain the normal, stable and secure operation of our website, optimize our product display layout, improve user browsing experience, prevent fraudulent order activities, and conduct internal data analysis to understand the overall usage trends of our gardening product offerings. We ensure that all these processing activities do not override your fundamental privacy rights.
  3. ‌Your Explicit Consent‌: We process your email address for marketing newsletter distribution, collect your precise geolocation information, and process your sensitive personal information such as identification documents for cross-border customs clearance, solely based on your separate, explicit, freely given and revocable consent. You have the full right to withdraw any of your consent at any time, via the methods outlined in Section 6 of this policy.
  4. ‌Compliance with Legal Obligations‌: We may process your personal information when it is necessary for us to comply with the legal obligations we are subject to, including but not limited to tax declaration requirements, financial audit obligations, court order execution, and responding to legitimate requests from competent law enforcement authorities.

5. How We Use Cookies and Similar Tracking Technologies

Our website uses Cookies, web beacons and other similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your local device when you visit our website, which will not cause any harm to your system files.
We categorize the Cookies we use as follows:

  • ‌Strictly Necessary Cookies‌: These Cookies are essential for the basic function of our website to operate normally, such as maintaining your logged-in state, saving your shopping cart contents when you browse different product pages, and ensuring the security of your checkout process. You cannot disable these Cookies through our website’s consent banner, but you may adjust your browser settings to block them, though this may result in you being unable to complete transactions or use core shopping functions on our platform.
  • ‌Functional Cookies‌: These Cookies are used to remember your preference settings, such as your chosen website language, saved delivery addresses, and selected product display sorting rules, so that you do not need to re-enter these preferences every time you visit our website, bringing you a more convenient customized browsing experience.
  • ‌Performance and Analytics Cookies‌: These Cookies help us collect anonymized statistical data about how users interact with our website, such as which product pages have the highest traffic, how long users stay on the checkout page, and where users encounter operation errors. We use this data to analyze and optimize the performance of our website, continuously improve our service quality.
  • ‌Marketing Cookies‌: With your explicit separate consent, these Cookies will be used by us and our trusted advertising partners to deliver personalized product promotional content that matches your gardening interest preferences on other third-party platforms, to show you new arrivals of gardening trowels, plant labels, watering cans and other products that you may be interested in. You can choose to disable marketing Cookies at any time via our cookie consent management panel on our website footer.

6. Sharing, Transfer and Disclosure of Your Personal Information

We will never sell, rent or trade your personal information to any third parties for their own marketing purposes without your explicit separate consent. We only share your information with third parties under the following strictly limited circumstances:

  • ‌Sharing with Authorized Service Providers‌: We share necessary information with our trusted third-party service partners to complete our normal service delivery. These partners include logistics and delivery companies (who only receive your delivery name, address and phone number to ship your ordered gardening products to you), payment processing service providers (who process your payment information to complete transaction settlement), cloud service providers (who host our website data with strict data security safeguards), and IT maintenance service providers who assist us in maintaining the normal operation of our system. All of these third-party service providers are bound by strict data processing agreements with us, requiring them to protect your personal information in full compliance with GDPR requirements, and they are not permitted to process your personal data for any purposes outside the scope explicitly instructed by us.
  • ‌Data Transfers Outside the European Economic Area‌: In the event that we need to transfer your personal data to a country or territory outside the EEA, we will ensure that the recipient country provides an adequate level of data protection recognized by the European Commission, or we will implement appropriate safeguards such as using the standard contractual clauses approved by the European Commission to protect your data rights, which you can request a copy of by contacting us via the contact methods provided in this policy.
  • ‌Mandatory Disclosure by Legal Requirements‌: We may disclose your personal information if we are required to do so by applicable laws, legal procedures, court rulings or mandatory requests from competent public authorities. We will only disclose the information that is strictly required by the requesting authority, and we will make reasonable efforts to verify the legitimacy of the request before disclosure.

7. Data Retention and Security Protection

We will only retain your personal information for the period that is strictly necessary to achieve the purposes stated in this Privacy Policy. For different types of data, we apply different appropriate retention periods:

  • For order transaction information, we retain the data for 10 years after the completion of your order, to comply with Slovenian local tax law requirements and support any potential after-sales dispute handling.
  • For your account registration information, we retain your data for the entire duration that your account remains active, and we will delete or anonymize your information within 30 days after you submit a valid account deletion request.
  • For marketing newsletter subscription data, we retain your email address until you choose to unsubscribe from our marketing communications.
  • For website usage log data, we retain this data for a maximum period of 12 months, after which we will anonymize or permanently delete the information.

To protect your personal information from unauthorized access, disclosure, alteration, destruction or accidental loss, we have implemented a series of industry-recognized security technical and organizational measures: all payment information transmission on our website is protected by TLS 1.3 encrypted transmission, we conduct regular security vulnerability scanning and system security audits, we apply strict role-based access control restrictions to our internal employees who have access to user data, and we maintain regular data backup and disaster recovery mechanisms to ensure the recoverability of your data in case of system accidents. In the unfortunate event that a personal data security breach occurs which poses a high risk to your rights and freedoms, we will notify you and the competent Slovenian data protection supervisory authority without undue delay, in full compliance with GDPR Article 33 and 34 requirements.

8. Your Rights Under Applicable Data Protection Laws

In accordance with the EU GDPR and Slovenian data protection regulations, you hold the following comprehensive rights in relation to your personal information processing activities:

  1. ‌Right of Access‌: You have the right to request a copy of all of your personal information that we hold, as well as obtain detailed information about how we process your data.
  2. ‌Right to Rectification‌: If you find that any of your personal information stored on our platform is inaccurate or incomplete, you have the right to request us to correct and update that information free of charge. You can also modify most of your personal information directly through the settings page in your user account.
  3. ‌Right to Erasure (“Right to be Forgotten”)‌: You have the right to request us to delete your personal information under specific circumstances, such as when your personal information is no longer necessary for the original purposes we collected it for, or when you have withdrawn your consent to our data processing and there is no other legal basis for us to continue processing your data. We will process your deletion request within 30 working days, unless applicable laws require us to retain certain data for mandatory legal reasons.
  4. ‌Right to Restriction of Processing‌: You have the right to require us to suspend the processing of your personal information under circumstances including when you contest the accuracy of your data, when our processing is unlawful but you do not wish us to delete your data, or when we no longer need your data for the original processing purposes but you require the data to establish, exercise or defend legal claims.
  5. ‌Right to Data Portability‌: You have the right to receive the personal information you have provided to us in a structured, commonly used and machine-readable format, or request us to transmit this data directly to another data controller, where technically feasible.
  6. ‌Right to Object‌: You have the right to object to our processing of your personal data that is based on our legitimate interests, at any time for reasons related to your particular situation. You also have the absolute right to object to the processing of your personal information for direct marketing purposes at any time, which you can do easily by clicking the “unsubscribe” link at the bottom of any marketing email we send to you.
  7. ‌Right to Withdraw Consent‌: You may withdraw any consent you previously granted to us for processing your personal information at any time, without affecting the lawfulness of processing we conducted before your withdrawal of consent.
  8. ‌Right to Lodge a Complaint‌: If you believe that our processing of your personal information violates applicable data protection laws, you have the right to submit a complaint directly to the competent data protection supervisory authority in your country of residence.

You can exercise all of the above rights by submitting a request to our data protection team via the contact information listed in Section 1. We will verify your identity before processing your request to ensure that the person making the request is the legitimate data subject, and we will not charge any administrative fee for processing your valid request unless your request is clearly repetitive, excessive or manifestly unfounded.

9. Children’s Privacy Protection

Our e-commerce platform is a general audience oriented gardening supplies shopping website, and we do not intentionally collect any personal information from children under the age of 14. If you are a parent or legal guardian and you discover that your child under 14 has provided personal information to our platform without your consent, please contact us immediately via our contact email [email protected]. We will take immediate measures to permanently delete all relevant information of the child from our servers in accordance with applicable legal requirements.

10. Amendments to This Privacy Policy

We may update and revise this Privacy Policy from time to time to adapt to changes in our business operation practices, updates of new regulatory requirements, or functional adjustments of our website. When we make changes to this policy, we will update the “Last updated” date and “Effective Date” at the top of this Privacy Policy, and we will post a prominent notification on the homepage of www.voctrgovina.com to remind you to review the revised content before it takes effect. For material changes that will significantly affect your data rights, we will also take additional measures such as sending a notification email to your registered account email address to inform you of the revisions. Your continued use of our website services after the effective date of the revised Privacy Policy will be deemed as your acknowledgement and agreement to the updated policy terms.

11. Contact Us

If you have any questions, comments, concerns or requests regarding this Privacy Policy, our personal information processing practices, or wish to exercise your data subject rights, you can contact us at any time:
Via post: VOC Trgovina, vse za dom, vrt in gradbeništvo d.o.o., Lava 42, 3000 Celje, Slovenia
Via email: [email protected]
Via telephone: +386 3 425 6560
We will respond to your inquiry as soon as possible and no later than one month from the date we receive your request, in accordance with the requirements of GDPR.